Enterprise clients
Won’t migrate wholesale. They demand integration so existing customer data flows into the dialer screen-pop.
Integrations
CRM-agnostic dialing — keep their systems, upgrade the floor.
Enterprises like Comcast already run CRMs, billing platforms, and ticketing tools. VoxLink is designed as a plug-in compliance and dialing layer: beautiful, advanced, and connected — not a forced CRM replacement.
CRM platforms
Real connectors for the tools your clients already run.
salesforce
hubspot
zendesk
freshdesk
Dynamics 365
pipedrive
zoho
intercom
servicenow
CTI middleware
genesys
avaya
cisco
five9
NICE CXone
talkdesk
Why this matters
Startups & SaaS
More likely to migrate fully — VoxLink can be system of engagement when they have no entrenched CTI.
ECONX pitch
“Keep your CRM — let our dialer handle calls, recording, and compliance.” Migration-ready and plug-in ready.
Connection pathways
Four ways clients connect without ripping out their stack.
API & webhooks
Client CRMs push customer data into VoxLink in real time. When a call is routed, webhooks fetch the record so agents get the same screen-pop they expect from Salesforce, Siebel, Zendesk, or proprietary systems.
- REST APIs for contact upsert & context
- Inbound webhooks on dial / answer / disposition
- Outbound webhooks to refresh CRM screen-pop
- Auth via API keys / OAuth for enterprise tenants
CTI connectors
Connectors for common CTI middleware let VoxLink act as the front-end dialer while still pulling customer records from the client’s telephony stack.
- Genesys, Avaya, Cisco, Five9 pathways
- Event bridging for ring / answer / hangup
- Preserve existing ACD routing where required
- Gradual cutover instead of rip-and-replace
Data sync / middleware
A middleware layer mirrors customer databases nightly or near-real time for clients who do not want live API coupling — still enough context for compliant outbound and inbound pops.
- Scheduled + near-real-time sync jobs
- Field mapping per client schema
- Conflict rules and audit logs
- Works when live CRM access is restricted
Hybrid mode
For enterprises that keep their own dialer, VoxLink can run in parallel for QA, dual-screen recording, whisper compliance, and floor command — without forcing a full telephony migration.
- Client dialer owns call routing
- VoxLink owns compliance & evidence
- Recording + screen share overlays
- Ideal for Comcast-scale change management
Technical flow
How a Comcast-style CRM screen-pop works with VoxLink.
Step-by-step path from call event → CRM lookup → agent screen-pop → disposition write-back.
- 01
Call arrives / dial starts
VoxLink or client CTI emits a call event with CLI / account key.
- 02
Context request
Webhook or CTI connector queries the client CRM / billing / ticketing system.
- 03
Screen-pop to agent
Customer profile, open tickets, and billing flags land in the agent workspace.
- 04
Disposition sync
Wrap-up codes and notes write back so the CRM remains the system of record.
Strategic position
Dialer as a CRM-agnostic compliance layer.
Pair integrations with verified caller IDs, dual-screen recording, and QualiCore QA so procurement hears both: migration-ready for growth teams, and plug-in ready for telecom-scale enterprises.
Salesforce · Zendesk · Siebel
API / webhook screen-pop and disposition sync.
Genesys · Avaya · Cisco · Five9
CTI event bridging and hybrid front-end modes.
Proprietary billing / CIS
Custom connectors and middleware sync for telecom stacks.
Next step
Bring your CRM diagram — we’ll map the bridge.
Share your screen-pop today (Salesforce, Siebel, or proprietary CIS). We’ll show API, CTI, sync, or hybrid paths that fit change management — not just a greenfield pitch.