Role-based access
Agent, supervisor, QA, analyst, admin, and superadmin surfaces with path-level guards.
Security
Controls built for regulated contact centres.
Role permissions, tenant isolation, audit logging, and POPIA-aware operational design — so growth doesn’t outrun governance.
Tenant isolation
Company-scoped data for multi-client BPOs and departmental structures.
Verified caller ID
SMS and email ownership proof before CLI goes live — blocks spoofed numbers and creates an audit trail.
Anti-spoofing posture
Aligned to FCC / ICASA expectations: only trusted numbers can present as caller ID.
Audit trails
Critical actions timestamped for coaching, disputes, and compliance reviews.
Recording evidence
Call and screen artefacts for QA sign-off and regulator-ready packs.
POPIA mindset
South African privacy expectations baked into operational workflows and retention practices.
Optional stack depth
Pair with QualiCore for fatal-fail compliance scoring and escalation SLAs.
Next step
Security questionnaire?
Send your vendor pack — we’ll respond with architecture notes and process answers for your procurement team.