ECONX GROUP Pty Ltd · Cape Town · Global

VoxLink — the operating platform for modern contact centres.

Enterprise call-centre dialer and floor command.

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POPIA-aligned
Multi-tenant
RBAC
Cloud or on-prem

Inside the product

Command, agents, and recordings — as they run live.

Real VoxLink surfaces from the demo floor: the command centre, agent roster, and call recordings review.

VoxLink Command Centre showing live agent floor metrics — Command centre

VoxLink Agents admin with roster, roles, and SIP-ready seats — Agents

VoxLink Recordings review with waveform and transcript tools — Recordings

Quick walkthrough of Command Centre and Agents.

Choose your path

Built for operators and buyers.

Platform

Run dialing & floor software

Predictive pacing, universal lead import, campaign KPIs, softphone, and live agent telemetry for your own teams.

Explore the platform →Operations

Outsource the floor to ECONX

Collections, inbound, outbound, and QA on the VoxLink stack — POPIA-aligned and audit-ready.

Request an outsourcing quote →BPO growth

Win multi-client contracts

Isolated tenants, campaign-aware reporting, and command-centre visibility that helps BPOs retain accounts.

See BPO solutions →

Platform modules

Everything the live stack ships with.

Modules below mirror the VoxLink backend — the same dialer, import, KPI, compliance, and QA services your floor uses in production.

Power dialerPredictive dialerHybrid pacingUniversal lead importCampaign KPI formulasWhisper transcriptionDisposition evidenceCompliance engineFlag EngineCommand centreQA & coachingCloud PBX / Asterisk

Outcomes

Measurable floor performance.

1.5×Adaptive dial ratios with abandon-rate control

LiveInbound routing while agents are Ready

100%Floor visibility — Ready, ACW, AUX, on-call

7Role dashboards — agent to superadmin

Industries

One platform. Clear vertical stories.

BPO & outsourcing

Multi-tenant companies, campaign isolation, and MBR-ready KPIs for every client brand.

See the story →

Fintech & collections

Compliant outbound pacing, promise-to-pay KPIs, disposition evidence, and supervisor monitoring.

See the story →

Support & retention

Blended inbound/outbound, warm transfers, resolution rates, and coaching loops at scale.

See the story →

International

Built in South Africa. Ready for every market.

Local compliance posture where you operate — POPIA and ICASA-aware outbound at home, TRAI-conscious contact gates for India delivery, timezone calling hours for global clients.

South Africa

Cape Town–built operations with POPIA-aligned recording controls, ICASA-aware outbound pacing, Rand pricing, and B-BBEE Level 1 parent company context.

Read the guide →