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VoxLinkfrom EconX Group
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ECONX GROUP Pty Ltd · Cape Town · Global

VoxLink — the operating platform for modern contact centres.

Enterprise call-centre dialer and floor command: predictive/power outbound pacing, always-on inbound routing to Ready agents, supervisor transfers, QA recordings, and role dashboards.

Request accessBook a demoExplore the platform
  • POPIA-aligned
  • Multi-tenant
  • RBAC
  • Cloud or on-prem

Inside the product

Command, agents, and recordings — as they run live.

Real VoxLink surfaces from the demo floor: the command centre, agent roster, and call recordings review.

VoxLink Command Centre showing live agent floor metrics
Command centre
VoxLink Agents admin with roster, roles, and SIP-ready seats
Agents
VoxLink Recordings review with waveform and transcript tools
Recordings

Quick walkthrough of Command Centre and Agents.

Choose your path

Built for operators and buyers.

Platform

Run dialing & floor software

Predictive pacing, universal lead import, campaign KPIs, softphone, and live agent telemetry for your own teams.

Explore the platform →Operations

Outsource the floor to ECONX

Collections, inbound, outbound, and QA on the VoxLink stack — POPIA-aligned and audit-ready.

Request an outsourcing quote →BPO growth

Win multi-client contracts

Isolated tenants, campaign-aware reporting, and command-centre visibility that helps BPOs retain accounts.

See BPO solutions →

Platform modules

Everything the live stack ships with.

Modules below mirror the VoxLink backend — the same dialer, import, KPI, compliance, and QA services your floor uses in production.

Power dialerPredictive dialerHybrid pacingUniversal lead importCampaign KPI formulasWhisper transcriptionGemma AI summariesDisposition evidenceCompliance engineFlag EngineID / KYC verificationDead-air removalCommand centreQA & coachingCaller ID healthWorkforce / RTACRM & CTICloud PBX / Asterisk

How it works

From Ready agents to verified outcomes.

  1. 1Agents go Ready

    Agents (and Ready supervisors) set available status. Inbound calls route automatically — no dialer start required.

  2. 2Outbound dialer (admin / campaign manager)

    Predictive or hybrid pacing dials leads, respects DNC, and bridges connected calls to the least-occupied Ready agent.

  3. 3Floor command

    Supervisors see live states, whisper/barge, warm/cold/conference transfers, and outbound dialer Live/Off status — they cannot start the dialer.

  4. 4QA & coaching

    Recordings, dual-channel transcripts, Gemma summaries, and QualiCore scoring close the loop after every conversation.

Outcomes

Measurable floor performance.

1.5×Default adaptive dial ratio with abandon-rate control
100%Floor visibility — Ready, ACW, AUX, on-call (agents + supervisors)
LiveInbound routing while agents are Ready — dialer not required
7Role dashboards — agent through superadmin

Capabilities

What the dialer can do.

Live from the VoxLink API — pacing, import, campaign KPIs, evidence, command, AI, and integrations.

Explore product

Predictive & power dialing

ML-paced outbound with adaptive dial ratio (default 1.5×) and abandon-rate control (cap 3%).

Inbound always live

As long as an agent is Ready, inbound is routed with skill/department-aware algorithms. Starting the dialer is not required for inbound.

Hybrid fluid pacing

Power ↔ predictive matrix with a compliance circuit breaker that forces 1:1 when drop rate spikes.

Universal Lead Importer

Any spreadsheet maps to campaign fields, auto-designs the agent Customer panel, and seeds a campaign KPI formula from the detected vertical.

Campaign-aware KPI formulas

Sales, collections PTP, debt plans, appointments, or resolution rates — measured per campaign, not a single hardcoded conversion.

Disposition evidence engine

AI validates agent dispositions against the transcript — confidence scores and mismatch flags before outcomes hit the stats ledger.

Command centre floor

Live agent/supervisor states, dialer stats, overrides, whisper/barge, Flag Engine review, and transfer visibility.

Warm, cold & conference transfers

Department routing and direct supervisor escalations with consult/merge controls.

Verified caller ID

SMS + email ownership proof before a number can present as CLI.

CRM-agnostic integrations

APIs, webhooks, CTI screen-pop, and hybrid mode — keep Salesforce, Zendesk, or proprietary CIS.

AI transcription & summaries

Whisper transcripts, Gemma call summaries, and local AI options for QA and coaching.

Compliance & Flag Engine

DNC, ACW windows, POPIA-aligned controls, and review-only behavioural anomaly flags.

Role-built dashboards

Agent, supervisor, QA, analyst, campaign manager, admin, and superadmin surfaces with RBAC.

Cloud PBX ready

Asterisk AMI/SIP in the container image for rentable cloud phone — simulation or live carrier trunks.

Industries

One platform. Clear vertical stories.

BPO & outsourcing

Multi-tenant companies, campaign isolation, and MBR-ready KPIs for every client brand.

See the story →

Fintech & collections

Compliant outbound pacing, promise-to-pay KPIs, disposition evidence, and supervisor monitoring.

See the story →

Support & retention

Blended inbound/outbound, warm transfers, resolution rates, and coaching loops at scale.

See the story →

International

Built in South Africa. Ready for every market.

Local compliance posture where you operate — POPIA and ICASA-aware outbound at home, TRAI-conscious contact gates for India delivery, timezone calling hours for global clients.

South Africa

Cape Town–built operations with POPIA-aligned recording controls, ICASA-aware outbound pacing, Rand pricing, and B-BBEE Level 1 parent company context.

Read the guide →

Leaving VICIdial?

Keep your SIP trunk (Switch, Wanatel, Twilio…). Import the hopper, map ADAPT modes to predictive/hybrid, and run the browser softphone.

Read the guide →

Algorithm advantage

Statistical pacing, anti-feedback recovery rules, and SLA-aware blend pressure — dialer data you can explain in an audit or an MBR.

Read the guide →

Insights

Why the algorithm wins — in plain language.

Original guides on pacing math, abandon ceilings, fair contact rotation, and the datasets operators use to prove performance.

All articles
BPO

Multi-Tenant BPO Dialing: Universal Lead Import and Campaign KPIs That Win Renewals

How BPOs keep client books isolated, import messy lead files safely, and report campaign KPIs clients actually believe.

Read →Operations intelligence

What Makes the Best Dialer Data? How and Why Algorithms Create Advantage

Beyond vanity dials: the datasets that explain connect math, fairness, SLA trade-offs, and compliance — so leaders can trust and improve the machine.

Read →Workforce & pacing

How Anti-Feedback Pacing Stops Dialers From Burning Out Blended Floors

The hidden death spiral: recovery buffers lower capacity, naïve dialers raise ratio, abandon spikes, pressure rises. Here is how to break the loop.

Read →

Roles

A purpose-built view for every seat.

Agents, supervisors, QA, campaign managers, and admins each get the surface that matches their job — with permissions that keep client data clean.

Agents

Softphone, auto-answer, dispositions, campaign lead panels, callbacks, transfers to Ready supervisors.

Supervisors

Command floor, monitoring, Ready/AUX bar, Flag Engine review, receive & re-transfer escalations.

QA teams

Recordings, evaluations, dual-screen review, coaching plans, QualiCore bridge.

Campaign managers

Universal lead import, pipelines, campaign KPI formulas, and outbound dialer start/stop.

Admins

Users, departments, telephony, billing, IVR, and company configuration.

Superadmins

Multi-company control, plans, revenue, and platform health.

Pricing

Live plans, billed per active agent.

Prices exclude VAT where applicable. Admin / campaign manager controls outbound dialing; inbound routes to Ready agents automatically.

Free Trial

Try VoxLink with a small team before you commit.

Freefor 14 days
  • ✓ Up to 5 active agents
  • ✓ Basic dialer
  • ✓ Manual outbound calls
  • ✓ Call recordings
  • ✓ role:agent
  • ✓ role:supervisor
Book a demo

Starter

For growing outbound teams getting off spreadsheets and softphone silos.

R499/ agent / mo
  • ✓ Up to 20 active agents
  • ✓ Power dialing
  • ✓ Call recordings
  • ✓ QA observer
  • ✓ Campaign & agent analytics
  • ✓ Basic dialer
Book a demo

Professional

For BPOs and blended floors that need predictive pacing and live command.

R399/ agent / mo
  • ✓ Up to 50 active agents
  • ✓ Predictive dialing
  • ✓ Whisper live transcription
  • ✓ Gemma AI call summaries
  • ✓ QualiCore AI QA bridge
  • ✓ Power dialing
Book a demo
See full pricing →

Enterprise bridges

Keep the CRM. Upgrade the dialer.

Connect via API, CTI, sync, or hybrid mode — and gate outbound CLI with SMS/email verification.

CRM & CTI integrations

Screen-pop from Salesforce, Siebel, Zendesk, or proprietary CIS. Genesys / Avaya / Cisco / Five9 pathways and hybrid QA mode.

See integration flows →

Developer API docs

Integrations & CTI reference — Markdown guide, OpenAPI 3.0 JSON, screen-pop, click-to-dial, and webhooks you can try today.

Open API documentation →

Caller ID verification

SMS + email ownership proof before a number can present. Anti-spoofing for FCC, ICASA, and enterprise trust.

See verification flow →

ECONX GROUP

Sister platforms that complete the stack.

QualiCore

AI quality assurance, compliance scoring, coaching plans, and audit-ready PDFs.

Visit QualiCore ↗

ClockX

Attendance, leave, and SARS-aware payroll for South African workforce teams.

Workforce & payroll

Vigil

Remote floor intelligence — monitoring, dual-screen enforcement, and compliance logs.

Floor intelligence

Next step

Ready to modernise your floor?

Start with a live demo of predictive dialing, command centre telemetry, and agent workflows — or talk to us about a managed BPO rollout.